Refund & Return

Return and Refund

What is the time-period within which I can return a product?

Apparel and other non-electronic products can be returned within 1 day of receiving the product. you can return the product within 1 day of delivery only. Returns will be accepted only if the product received in a damaged condition then you need to send the screenshot of the product at the time of receiving of product at the given contact e-mail id.
Note- As product is already given on wholesale price so refund accepted only based on courier-damage.

In case of post-usage defects, the manufacturer warranty can be used; please visit their authorized service center for assistance. *Note: Sasta Kitchen reserves the right to amend the Returns Policy as and when necessary.

When are returns not possible?

Returns are not possible in cases where the brand has mandated a no return policy, or for hygiene reasons. Also, we cannot accept returns after the return timeline has lapsed.
If you’ve shopped on Sasta Kitchen, here are some products we can’t take back at all:

  • Innerwear, lingerie, socks, clothing freebies and swimsuits, for hygiene reasons
  • Perfumes, personal and beauty care products
  • Products that have already been used or installed
  • Products that have been tampered with or are missing serial numbers
  • Personalised/engraved items

The free gift I’ve received is damaged/not working. What should I do?

  • Please get in touch with us and we will resolve it for you.

Why has my return request been rejected?

  • It’s unfortunate, but the reason for making the return does not comply with our policy.

General Rules for a successful Return

  1. In certain cases where We are unable to process a replacement for any reason whatsoever, a refund will be given.
  2. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by us.